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Community Liaison Associate
Denver, COPosition: Community Liaison Associate
Job Description: The main objective of the Community Liaison Associate (CLA) is to ensure that the community meets and/or exceeds budgeted census each month. On-going training and mentorship is provided by the community’s Director, VP of Digital Sales and Marketing, and Regional Operations as needed. The CLA will work with all new leads, ensure timeliness of follow-up, and ensure the community and associates are always ready for tours. The CLA is responsible for always keeping any customer relationship management systems (CRM) up to date as failure to do so may lead to reduced commissions due to insufficient information available to confirm move-ins.
Job Duties:
Professionalism
Job Description: The main objective of the Community Liaison Associate (CLA) is to ensure that the community meets and/or exceeds budgeted census each month. On-going training and mentorship is provided by the community’s Director, VP of Digital Sales and Marketing, and Regional Operations as needed. The CLA will work with all new leads, ensure timeliness of follow-up, and ensure the community and associates are always ready for tours. The CLA is responsible for always keeping any customer relationship management systems (CRM) up to date as failure to do so may lead to reduced commissions due to insufficient information available to confirm move-ins.
Job Duties:
- The CLA will conduct on-site tours and if they are unavailable to conduct a tour they should work in conjunction with the Director to develop a tour tree to ensure that other team members are trained and able to conduct on-site tours.
- All inquiries requesting brochures or additional information must be sent out within 24 hours of notification.
- A minimum of 50 calls should be made weekly. These should be voice to voice calls and can come from existing database, new leads, and cold calls.
Professionalism
- To always represent the company and designated community in a positive and professional manner.
- To always dress in business attire. Jeans, logo t-shirts, athletic shoes, and ripped or torn clothing should never be worn to the community. Casual clothing may be worn only if the community is participating in a special event or theme day.
- A successful history of selling with a strong track record in Assisted Living is required.
- A Bachelor's degree in Sales and Marketing or related field.
- Must be self-motivated and organized with excellent communication and customer service skills.
- CRM experience
- Must pass criminal background check and drug test.
Compensation: $80-$90k base salary plus commission based on census