Position: Leasing Specialist 

Location: San Francisco, CA 94103

How You Make An Impact: 

• The Leasing Specialist serves as the primary contact for leasing and occupancy for initial move-ins and provides consistent, timely and ongoing resident/applicant/referring agency communication; telephone, email, and written forms of communication with resident/applicants and/or their referring agencies and other support staff on each phase of the process.   
• Ensure flexible on-site office hours for initial lease-up and complete screening, site/unit tours, unit selection and orientation appointments on a flexible schedule to fill vacancies. Conducts the scheduling of move-ins, orientation and/or relocation appointments working with key partners to ensure successful transitions for the resident.  
• Ensure consistent communication with referring agencies of available units and conduct property tours as part of marketing activities. This includes ensuring excellent curb appeal, assessing vacant units for readiness and, when needed, informing the maintenance team of deficiencies prior to move-in. 
• Collaborates and follows-up with key partners/referring agencies to ensure consistent engagement during initial move-in, unit transfers and move-out process to permanent housing.  
• Responsible for compiling information from key partners and the resident/applicant to complete to ensure that the process occurs timely for all functions.  
• Responsible for compiling, verifying, and certifying applicant/resident files to ensure compliance with the regulatory requirements, funder selection criteria, applicable laws, state and local ordinances and Fair Housing Standards. This includes applicant screenings compiling lease paperwork to ensure eligibility.  
• Compiles and submits all move-in/relocation/unit transfer files for approval to the Senior Property Manager for quality control and compliance with regulatory requirements. 
• Compiles lease, associated addendums and forms in compliance and collects security deposits/initial rent in accordance with policies and procedures and scans all executed vital documents into software. 
• Maintains and updates occupancy records in PM Software and provides consistent occupancy tracking reports to key partners in accordance with regulatory requirements. This includes logging all leasing traffic details, demographics, recording and updating detailed traffic information in a timely and detailed manner.  
• Attending online and in-person training that are required for the position; this includes job-specific training and agency-wide training.  
• Foster good staff relationships, cooperation, and teamwork between others in the organization. 
• Treat all residents/staff/vendors/visitors/providers of the property with respect and courtesy and treat all the residents in a non-discriminatory manner.   
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property. 
• Attend staff meetings and other property-related meetings as required. 
• Other duties as assigned. 

Minimum Requirements:

• High school diploma or equivalent (GED) required.

• 2 years of apartment leasing experience in affordable and/or supportive housing, or equivalent industry-related occupancy and eligibility designations.

• Ability to work flexible hours, including some weekends and evenings, as required (if hired).

• Knowledge of supportive housing, interim housing, or housing-first models.

• A valid California driver’s license, proof of current insurance meeting or exceeding state requirements, vehicle registration, a clean DMV record (less than 4 points), and reliable transportation.

Preferred Knowledge:

• Yardi

• Microsoft Office Suite (basic proficiency)

Physical Requirements:

• Ability to communicate effectively with others and read a variety of materials.

• Manual dexterity for use of keyboard, tools, or controls; repetitive motion involving wrists, hands, and/or fingers.

• Ability to remain in a stationary position (sitting or standing) for prolonged periods, including computer and desk work.

• Ability to drive and sit in a vehicle for prolonged periods (if hired).

• Ability to move between floors, including ascending/descending stairs.

• Light work, including moving or lifting objects up to 25 lbs.

• Ability to squat, bend, crouch, reach overhead and horizontally, and kneel.