Position: Operations Manager
Job Type: Full-time, onsite

Position Overview 

As an Operations Manager, you are responsible for overseeing the day-to-day operations of your designated branch. Your role is critical in ensuring operational excellence, meeting key performance indicators (KPIs), and maintaining a safe, compliant, and efficient workplace. Success in this role requires strong leadership, data-driven decision-making, and the ability to streamline processes while supporting your team. 

Key Responsibilities 

Operational Leadership 

● Make daily decisions that improve branch efficiency, including resource allocation, zoning practices, and workflow improvements. 

● Proactively identify and implement process enhancements to maximize productivity.
● Manage branch operations with minimal oversight, demonstrating sound judgment and autonomy. Workforce & Scheduling 

● Approve timesheets and create driver schedules aligned with business and platform needs.
● Oversee dispatching supervisors and drivers, setting clear expectations and accountability.
● Foster a culture of performance and continuous improvement by providing clear targets, coaching, and feedback. 

Compliance & Administration 

● Ensure completion of all required employee paperwork (e.g., I-9s) and maintain accurate personnel records. 

● Enforce compliance with labor laws, including breaks, overtime, and safety standards.
● Oversee petty cash and office organization, ensuring smooth administrative operations.

Driver Support & Safety 

● Serve as a primary point of support for drivers, ensuring they have resources and guidance to succeed.
● Promote and enforce safe driving practices to maintain high safety scores. 

● Conduct training programs, including wheelchair safety and sensitivity certifications. Fleet & Fuel Management 

● Oversee fleet maintenance, inspections, and cleaning schedules to ensure safety and operational reliability. 

● Coordinate preventative maintenance to reduce downtime and costs.

● Monitor fuel and gas card usage to prevent misuse and track efficiency. 

Performance Monitoring & Reporting 

● Track and analyze branch KPIs such as acceptance rate, cancellation rate, fulfillment, and utilization.
● Provide regular reports and insights to upper management, highlighting successes and opportunities for improvement. 

● Take corrective action when metrics fall below expectations. 

Disciplinary Action & Coaching 

● Apply disciplinary actions fairly and consistently (warnings, suspensions, terminations) in line with company policy. 

● Provide continuous coaching and support to help team members improve performance.

Tools & Technology 

● Leverage operational and fleet management software effectively, including: 

○ Paylocity (HR & payroll) 

○ Google Suite & Microsoft Office (productivity) 

○ Samsara (driver tracking & safety) 

○ Fleetio (fleet management) 

○ Scale Fusion (device management) 

○ Uber, Lyft, and Waymo dashboards (performance monitoring) 

Collaboration & Communication 

● Actively engage in meetings (camera on, fully present, and collaborative). 

● Share insights and best practices across branches and departments. 

● Escalate issues promptly to the appropriate teams for resolution. 

● Represent your branch’s needs and achievements to senior leadership. 

Role Expectations 

● Maintain a presence of at least 40 hours per week, with flexibility for additional hours based on operational demands. 

● Consistently demonstrate professionalism, adhering to company policies, including drug-free workplace and dress code. 

● Be proactive in communication and transparent in decision-making. 

● Balance operational oversight with strategic thinking, ensuring both immediate goals and long-term improvements are met.