Job Title: Family Coach

Dept/Pgm: IHOT

Reports to: Director of Outpatient Services

Classification: Regular, Full-Time, FLSA Non-Exempt

Location: Oakland, CA

Schedule: Mondays - Fridays 8:30 am - 5:00 pm

Position Summary:
This position will provide support, psycho-education, and linkage to resources through 1:1 interaction and groups to families impacted by their loved one’s mental health symptoms who are enrolled in the IHOT program.

Position Responsibilities:

• Provide outreach, engagement, and rapport building to family members/caregivers of prospective IHOT participants.
• Provide a range of supportive services for family members and caretakers, including education about mental health disabilities, referrals to services for trauma, connection to NAMI service, and other services.
• Conduct weekly family support groups which allow family members and caretakers the opportunity to share experience, get support from others in similar circumstances, and normalize their feelings.
• Provide support to families when loved ones are in crisis.
• Help families navigate institutional settings and hospitals when their loved ones are there.
• Serve as a liaison between the IHOT team and family members/caretakers.
• Collect data and provide information for reports to funders and other community partners regarding services provided and outcomes.
• Participate in case conference, team meetings, and periodic training opportunities.
• Bill services to MAA and maintain case notes.
• Share in the responsibilities of providing on-call services on the weekends.
• Other duties as assigned.

Qualifications:

Required:

• Mental Health Rehabilitation Specialist, falling into one of these categories:
  • A Bachelor’s degree and four years of experience in a mental health setting.
  • Or a Master’s Degree and two years of experience in a mental health setting.
  • Or a post-Associate Arts (AA degree) or Specialization in Alcohol and Drug Abuse Studies (CATC) and six years of experience in a mental health setting.
  • Or Master’s degree and registration with the BBS as an MFT Intern, ASW, or PCC Intern.
• Lived experience as a family member of someone with mental illness, homelessness, and/or co-occurring disorders required.
• Understanding and practice of culturally sensitive components of direct service delivery.
• Must possess strong engagement skills.
• Strong organizational and detail-orientated time management skills.
• Excellent verbal and written communication skills. Must be able to juggle multiple priorities at once.
• Ability to build supportive and respectful working relationships with participants and their families.
• Ability to effectively intervene in crisis situations using de-escalation techniques.
• Proven ability to work independently, effectively as an individual and part of the team.
• Strong community networking skills and ability to build resources and relationships that improve continuity of care.
• Ability to work flexible hours, including some weekends and evenings.
• California Driver’s License and own vehicle.
• Must be able to gain clearance to visit jails and correctional facilities.

Preferred:

• Bilingual (Spanish, Mandarin, Cantonese, Vietnamese) preferred.

KPIs:

1. Minimum two outreach attempts to assigned clients within five days of referral.
2. Minimum one weekly outreach attempt for the next 90 days.
3. Minimum 15 client contact hours per week.
4. Responsiveness to the client and/or staff emails and voicemails within 24 hours or next business day.

Compensation: $26.00 - 28.85 per hour DOE