Clinical Program Director (LCSW, LMFT, LPCC)
Location: Oakland, CA 94612
Office Hours: Monday-Friday 8:30 am-5:00 pm

Position Summary

Under the direction of the Director of Social Services, the Clinical Program Director (CPD) is responsible for the clinical and daily operations of the program, serving as the day-to-day site leader coordinating all outpatient services; monitoring caseload productivity; supervision and management of staff; CQRT lead providing documentation, clinical supervision and training; and ensuring the programs meet all contract obligations and billables. The CPD develops positive relationships with county contacts and other service providers and ensures our constructive partnerships in the community. The SIL program offers outpatient mental health assessment and evaluation, plan development, medication management, service coordination and navigation, emergency intervention, advocacy, employment support and assistance in daily living skills. Outpatient case management is also provided at Casa Ubuntu in the Eastmont Mall.

Primary Responsibilities

Responsible for the day-to-day program operations, including ensuring appropriate assignment of clinical care through the various phases of assessment/diagnosis, care planning and ongoing case management of adults with primary mental health disorders who reside within Alameda County. Ensuring client needs are met timely, using a client-centered, non-judgmental, trauma-informed approach to care.
Understand and execute the company’s mission, vision, and values at the direct service level.
Lead a multidisciplinary team building competency and collaboration among all team members, with common purpose to enhance the lives of marginalized people facing barriers to health care, housing and socialization.
Develop systems that track performance measures and client outcomes. Ensuring that all contract deliverables are met.
Provide crisis intervention and crisis management as the leader of the multidisciplinary team to ensure ethical and appropriate clinical treatment. Respond to all critical incidents timely, informing Director of Social Services of any critical needs.
Responsible for providing direct and indirect supervision of licensed clinicians, LVNs, PMHNPs, case managers, employment specialists, interns and students including hiring, training, scheduling, and ongoing supervision of job performance.
Maintaining a yearly plan of up to 160 active clients per year.
Reviewing and auditing charts/ CQRT 100% chart compliance monthly
Supervision of 2-5 clinicians/clinical case managers and interns.
In conjunction with the Program Supervisor plan weekly clinical case conferences, and team meetings.
In collaboration with the QI department organize and facilitate staff competency in HER documentation, assessment/diagnosis, treatment planning and productivity under the new CalAIM and California payment reform.
Responsible for ensuring the program is in full compliance with all clinical and operational regulatory requirements from Alameda County Behavioral Health Department, State of California MediCal service and all program contracts.
Ensure timely assessment, evaluation and diagnosis of new clients entering the program and provide timely annual reassessments as needed through tracking and monitoring staff documentation and productivity.
Manage program budget, meeting all productivity goals for fee for service billing, managing program expenses.
Develop program policies and procedures, and workplace safety plans. Work with the Director of Social Services to mitigate risks and ensure a safe working environment.
Provide oversight of all clinical documentation ensuring that all charts meet contractual obligations and BHI quality assurance objectives, providing staff training and coaching and CQRTs, within required timeframes.
Sits on the CQRT team as a chart reviewer and works with QI to develop best practices.
Serve as the clinical point of contact for the treatment team, consulting with other treatment providers (i.e. case managers, psychiatrists, physicians, etc.) to support collaborative, multidisciplinary care, service brokerage, advocacy, and discharge planning.

Supervisory Responsibilities:

This position supervises the day-to-day activities of the program and staff of one or more functional areas and performs related work as required. This position supervises licensed professionals, registered associate level professionals and MSW student interns.

Qualifications and Requirements

Master’s degree in Psychology, Social Work or related field plus professional licensure (LCSW, LMFT, LPCC). LCSW strongly preferred.
Must have two years’ post licensure experience in a supervisory capacity providing leadership and staff management.
Must have at least two years of experience working in mental health and substance recovery treatment with strong clinical assessment and diagnostic skills.
Local travel and ability to operate motor vehicles as required.

Knowledge Skills & Abilities

Excellent verbal and written skills and the ability to present information effectively; Solid written skills to meet the required documentation standards and provide direct feedback on and about documentation standards to staff consistent with Medi-Cal, ACBHD and Agency requirements.
Must demonstrate basic computer skills.
Must demonstrate a high level of professionalism with the capacity to set boundaries kindly and consistently with a diverse staff and client population.
Must be able to effectively prioritize competing demands and meet deadlines on an ongoing basis.
Must demonstrate enthusiasm, flexibility and be able to work amicably with multiple team members.
Must demonstrate a work ethic that encompasses diversity and inclusion within the workforce.
Must be able to provide critical incident debriefing and plans to increase program safety.
A seasoned clinician/administrator who is skillful at training, coaching , and mentoring a multidisciplinary staff; who enjoys being a hands-on director, building a cohesive team, and projects warmth, enthusiasm, hopefulness, and compassion.
Must have strong communication and organizational skills with a keen attention to detail, while being able to effectively prioritize competing demands and meet deadlines on an ongoing basis.
Ability to coach in Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing.
Strong supervisory and leadership skills.
Must have strong consultation skills, including the ability to provide effective crisis de-escalation and risk assessment.
Familiarity with community support systems, health care and human service resources, court and police activities, etc.
Knowledge of and the ability to adhere to a professional code of ethics.
Ability to build supportive and respectful working relationships with staff, participants, and stakeholders in the community.
Excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.

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