Job Title: Customer Service Representative within Wholesales
Location: Commerce, CA 90040
Employment Type: Full-Time, Onsite

Key Responsibilities:

• Customer Service Support:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

  • Address customer issues or concerns and ensure quick resolution.

  • Provide product information, assist with order tracking, and manage customer expectations.

  • Maintain a positive and professional relationship with customers at all stages of the order process.

• Sales Support:

  • Collaborate with the sales team to process orders efficiently and accurately.

  • Assist with preparing quotes, proposals, and sales-related documentation.

  • Help manage customer projects, ensuring timelines and expectations are met.

  • Support the sales team with administrative tasks such as managing spreadsheets, organizing documents, and updating CRM systems.

• Order Processing:

  • Input and process customer orders accurately into the system.

  • Coordinate with warehouse or logistics teams to ensure timely delivery and resolve any issues.

  • Ensure all order details are correctly documented and communicated to the appropriate teams.

• Data Management & Reporting:

  • Utilize Excel and other tools to maintain accurate records of customer orders and project statuses.

  • Generate basic reports on customer orders, sales, and project progress as needed.

  • Update customer information and sales data in the CRM system.

Qualifications:

• Strong communication skills, both written and verbal.

• Tech-savvy with the ability to learn new systems quickly.

• Basic knowledge of Microsoft Excel (e.g., data entry, basic formula usage, creating reports).

• Previous customer service or sales support experience is a plus.

• Ability to work well under pressure and manage multiple priorities.

• Excellent organizational and problem-solving skills.

• Team player with a positive, customer-first attitude.

Preferred Skills:

• Experience with CRM systems or order management platforms.

• Familiarity with basic project management principles.

Location: Commerce CA

Compensation: $20-$22/hour plus benefits